Synopsis
You're trying to help--but is it working?
Helping others is a good thing. Often, as a leader, manager, doctor, teacher, or coach, it's central to your job. But even the most well-intentioned efforts to help others can be undermined by a simple truth: We almost always focus on trying to "fix" people, correcting problems or filling the gaps between where they are and where we think they should be. Unfortunately, this doesn't work well, if at all, to inspire sustained learning or positive change.
There's a better way. In this powerful, practical book, emotional intelligence expert Richard Boyatzis and Weatherhead School of Management colleagues Melvin Smith and Ellen Van Oosten present a clear and hopeful message. The way to help someone learn and change, they say, cannot be focused primarily on fixing problems, but instead must connect to that person's positive vision of themselves or an inspiring dream or goal they've long held. This is what great coaches do--they know that people draw energy from their visions and dreams, and that same energy sustains their efforts to change, even through difficult times. In contrast, problem-centered approaches trigger physiological responses that make a person defensive and less open to new ideas.
The authors use rich and moving real-life stories, as well as decades of original research, to show how this distinctively positive mode of coaching-what they call "coaching with compassion"--opens people up to thinking creatively and helps them to learn and grow in meaningful and sustainable ways.
Filled with probing questions and exercises that encourage self-reflection, Helping People Change will forever alter the way all of us think about and practice what we do when we try to help.
Review
Richard Boyatzis is a Distinguished University Professor at Case Western Reserve University and an adjunct professor at the international ESADE Business School. He is coauthor of Primal Leadership, Resonant Leadership, and Becoming a Resonant Leader (Harvard Business Review Press).
Melvin Smith is a professor and the Faculty Director of Executive Education at the Weatherhead School of Management at Case Western Reserve University.
Ellen Van Oosten is an associate professor at the Weatherhead School of Management and Director of the Coaching Research Lab, which she founded with Richard Boyatzis and Melvin Smith in 2014.
Visit the authors at:
Richard Boyatzis: weatherhead.case.edu/faculty/richard-boyatzis, linkedin.com/in/richard-boyatzis-401822a/, twitter.com/rboyatzis?lang=en
Melvin Smith: weatherhead.case.edu/faculty/melvin-smith, linkedin.com/in/melvinlsmithphd/
Ellen Van Oosten: weatherhead.case.edu/faculty/ellen-van-oosten, linkedin.com/in/ellenbrooksvanoosten/
"What I really enjoyed about the text was that the incredibly useful information was backed up with content derived from research, as well as literature related to coaching. These supports are presented in a user-friendly way--one that does not require readers to have an uber-advanced degree to understand. Additionally, reflection and application exercises enable readers to apply the content within their daily lives." -- TD magazine (Association for Talent Development)
Advance Praise for Helping People Change:
"At last, a science-based answer to that all-important question, How can I help? Whether you are a teacher, manager, parent, healthcare provider, or coach--from Little League to the executive suite--Helping People Change will give you solid guidance." -- Daniel Goleman, author, Emotional Intelligence; coauthor, Altered Traits
"Not just another book on coaching. Grounded in three decades of research, Helping People Change tells inspiring stories of 'coaching with compassion' to illustrate how the power of our dreams is the key to making positive change. A playbook for helping professionals at all levels in the organization." -- Claudy Jules, Director, People Operations, and Lead, Center of Expertise on Organizational Health and Change, Google
"For desired change to be anything but transitory, individuals must see that change as a positive extension of their ideal selves. In Helping People Change, Boyatzis, Smith, and Van Oosten demonstrate the power of coaching with compassion using compelling examples of individuals tapping into their dreams, growing, and changing their lives. A powerful, practical guide for a parent, friend, or leader in any organization." -- Juan Segovia, Vice President of Operations, Sterigenics
"Boyatzis, Smith, and Van Oosten challenge us to move from a problem-focused approach to change to a vision-based approach that is designed to bring out the best in individuals, groups, and organizations. Helping People Change should be required reading for all of us who want to make positive changes in the world, at work, at home, and in our personal lives." -- Joyce J. Fitzpatrick, Inaugural Director, Marian K. Shaughnessy Nurse Leadership Academy, Frances Payne Bolton School of Nursing, Case Western Reserve University
"What is the secret to creating genuine, lasting change in people's lives? With compelling research, keen insight, and practical guidance, Boyatzis, Smith, and Van Oosten show that great coaching is not about fixing someone's problems but about tapping into their inspiring personal vision. A landmark book." -- Marshall Goldsmith, author, Triggers, Mojo, and What Got You Here Won't Get You There
Helping People Change
You're trying to help. But are you actually helping? No matter who you are, helping others is a good thing. Often, as a leader, manager, doctor, teacher, therapist, or coach, it's central to your job. But even the most well-intentioned attempts to help others can be undermined by a simple truth: We almost always focus on trying to "fix" people, correcting problems or filling the gaps between where they are and where we think they should be. Unfortunately, this doesn't work well, if at all, to inspire sustained learning or positive change. Even when a person does respond, they often do so out of a sense of obligation rather than inner motivation. There's a better way. In this powerful, practical book, emotional intelligence expert Richard Boyatzis and Weatherhead School of Management colleagues Melvin Smith and Ellen Van Oosten present a clear and hopeful message. The way to help someone learn and change, they say, cannot be focused primarily on problems that need to be addressed, but instead must connect to that person's positive vision of himself or herself, to an inspiring dream or goal they've long held. This is what great coaches do--they know that people draw energy from their visions and dreams for themselves, and that same energy sustains their efforts to change, even through difficult times. The authors use rich and moving real-life stories, as well as decades of original published research on coaching and helping relationships, to show how coaching others around their dreams and visions--what they call "coaching with compassion"--opens people up to thinking creatively, helps them learn and grow in meaningful ways, and motivates them to sustain that growth far into the future. In contrast, problem-centered approaches trigger physiological responses that make a person defensive and more closed to new ideas. Filled with probing questions and exercises that encourage self-reflection, Helping People Change will forever change the way coaches, managers, teachers, parents, and all of us think about and practice what we do when we try to help.
Filled with probing questions and exercises that encourage self-reflection, this powerful and practical book will forever change the way coaches, managers, teachers, and parents think about and practice what they do when they try to help."
Leadership Behavior DNA
“…There are few that have made significant strides on making ‘knowing yourself’ operational and real as Lee and Hugh have in this marvelous book. Reading this book is a compelling adventure. If you follow the path, you will change for the better!” - Richard Boyatzis, Co-author of the international best seller, Primal Leadership and the new Helping People Change “This is the book that I have longed for during my decades in managing talent. Having seen the positive impact of DNA Behavior on my teams, this is a must-read for leaders who desire to build strong teams by accelerating natural talents in an authentic and lasting way.”- Belva White, CPA, MBA, Vice President for Finance & Treasury, Emory University You may have some awareness of the unique differences in people, but do you know how to harness and manage these differences to create a dynamic people culture? Knowledge of hard-wired behaviors (for self and others) is the distinctive differentiator that opens the door for personal growth, managing differences, and ultimately enables the cohesive trust needed for high-performance teams. Based on more than 45 years of hands-on human behavioral research and data working with millions of clients, Lee Ellis and Hugh Massie reveal in Leadership Behavior DNA®: Discovering Natural Talents and Managing Differences\u200btheir personal stories on how they’ve successfully helped organizations achieve their goals by applying practical insights on human design. Readers are empowered to: • Grow by capitalizing on strengths and managing struggles. • Improve communication and collaboration with people who are different. • Develop the full potential of each person by leading them uniquely. • Unify diverse teams by building trust based on understanding, acceptance and respect.
7 Highlighted as a “Key Learning Point” in their new book, Helping People Change : Coaching with Compassion for Lifelong Learning and Growth by Richard Boyatzis , Melvin L Smith , Ellen Van Oosten , August 2019, Harvard Business Review ..."
하버드 회복탄력성 수업
“그래서 회복탄력성은 어떻게 키우는 거죠?” 지금 바로 시작하는 18가지 회복탄력성 훈련 “하버드 최고의 회복탄력성 전문가인 게일 가젤 박사는 당신이 어떤 인생을 살아왔든 상관없이 회복탄력성을 높이는 데 필요한 가장 적확한 방법을 알려준다.” - 마셜 골드스미스(세계 최고의 경영 컨설턴트, 『트리거』, 『모조』 저자) 이른바 ‘조용한 학살’이 시작됐다. 코로나19 이후 위기에 내몰린 사람들이 조용히 설 자리를 잃어간다. 특히 스스로 목숨을 끊는 청년들이 늘고 있다. 최근 통계에 따르면 20~30대 여성의 자살시도자 비율이 가장 큰 증가세를 보인다. 고용 위기와 경제적 부담, 폭력과 범죄, 질병과 사고 등이 하루 이틀 문제는 아니지만, 코로나19 이후 사상 최대로 심각한 수준에 이르렀다. 그래서 ‘코로나블루’에 이어 ‘코로나블랙’이라는 신조어가 나올 만큼 우울증, 공황장애, 수면장애 등 정신건강의 적신호를 드러내는 사람들이 많아졌다. 지금은 그 어느 때보다 삶의 방역을 위한 ‘마음백신’이 필요한 시기다. 코로나19 상황이나 사회구조적 환경을 당장 바꿀 수는 없겠지만, 그 환경을 바라보는 내면의 태도나 관점은 충분히 바꿀 수 있다. 이처럼 외부 환경에 따른 우울과 불안, 스트레스에 무너지지 않고 역경과 시련을 극복하는 멘탈의 힘을 ‘회복탄력성’이라 한다. 회복탄력성은 비범한 특정인이 아닌 누구에게나 잠재되어 있는 능력이다. 다만 우리가 그 힘을 꺼내 쓰는 방법에 관해 따로 배우지 않았을 뿐이다. 하버드 최고의 회복탄력성 전문가인 게일 가젤 박사는 강도 높은 업무 환경에서 극심한 스트레스와 우울증, 번아웃에 빠진 의사들을 상대로 이 회복탄력성 원리를 적용해 놀라운 효과를 거두었다. 지금까지 500명이 넘는 의사들이 그의 도움을 받고 내면의 위기를 극복해 자타공인 ‘의사들의 의사’로 불린다. 그도 어린 시절 가정 폭력의 피해자로 힘든 시기를 보냈지만 회복탄력성 훈련으로 고통을 극복해냈고, 이를 계기로 힘겨운 시간을 보내는 사람들의 마음에 ‘평정심’을 선물하고 있다. 이 책에서 가젤 박사는 풍부한 경험과 지식을 바탕으로 회복탄력성의 원리를 알기 쉽게 설명한다. 회복탄력성을 위해 필요한 마음 근육을 6가지 키워드(대인관계, 유연성, 끈기, 자기조절, 긍정성, 자기돌봄)로 명쾌하게 정리했다. 직접 상담한 다양한 사례를 소개하며 독자가 자기 상황에 직접 적용하도록 돕는다. 학술용어 사용은 최소화하되 의학, 심리학의 최신 연구 결과를 통해 회복탄력성의 실제적인 힘을 느껴보도록 했다. 무엇보다 이 책은 실용적이다. 명상, 뇌과학, 긍정심리학, 감성지능 등을 활용한 “18가지 회복탄력성 훈련법”은 지금 바로 각자 삶에 적용해볼 수 있다.
Helping People Change : Coaching with Compassion for Lifelong Learning and Growth , by Richard Boyatzis , Melvin L . Smith , and Ellen Van Oosten (Harvard Business Press, 2019) : 의도변화이론에 관한 연구를 요약하고, 긍정적인 비전을 가지고 ..."
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